Warranty Policy

We cover functional defects caused by faulty materials or workmanship under normal commercial use during the warranty period specified in the applicable sales agreement. Damage caused by misuse, improper installation, unauthorized modification, accidental damage, or normal wear is excluded.

Warranty claims must include the order number, product model, affected quantity, a detailed description of the issue, and supporting photos, videos, or test results. Additional information may be requested to verify the cause and extent of the defect.

Once a covered defect is confirmed, we may provide technical support, replacement parts, repair, replacement products, or account credit. The appropriate solution will depend on the nature of the defect, affected quantity, product condition, and applicable sales agreement.

Shipping charges, customs duties, local repair costs, inspection fees, and other related expenses will be handled according to the confirmed cause of the defect, the agreed Incoterms, and the terms stated in the applicable quotation or sales agreement.

Specific warranty periods, claim procedures, and service terms may vary by product and order. In the event of any conflict, the confirmed quotation, pro forma invoice, purchase order, quality agreement, or signed sales contract shall take priority over this general policy.